DELIVERY OF MY PERSONALIZED PRODUCT
Customised garments need to be individually assembled, manufactured and monitored for quality in our studio in London. This means that your customised product takes longer to reach you. Usually it takes approximately 2 weeks to receive your order
Note
If your order also contains non-personalised items, your order will only be dispatched when your personalised items are ready. You have the option to place separate orders if you want non-personalised items now and any personalised items to follow when they are ready.
CUSTOMISATION
The retail price listed for each customised product includes the custom design fee. Additional cost added at check out, is the shipping fee charge.
Return Policy
If you are not happy with your purchase for any reason, we will gladly accept your return within 30 days of the shipping date. Just initiate a return online and send us your items, and your return will be processed.
Note
Any personalised items cannot be returned for a refund or exchange. This does not affect your statutory rights.